YKNPG Privacy Policy

This Privacy Policy explains how Yaknema Payment Gateway (“YKNPG”) handles information when you use our service.

What we collect

• Account details: Email, first and last name, and authentication credentials you provide.
• Project details: Project name, URL, identification number, and verification documents you choose to upload.
• Payment data: Transaction amounts, wallet or payment numbers, payout details, and related status updates.
• Customer data you submit: User information you send with transactions (for example, payer identifiers needed to process a payment).
• Support communications: Messages you send to our support team.
• Technical logs: Device, browser, and usage information necessary to operate and secure the service.

How we use information

• To operate the payment gateway, process transactions, and deliver payouts.
• To verify projects quickly and keep fees and policies transparent.
• To provide dedicated customer support when you contact us.
• To protect the service, prevent fraud, and comply with legal obligations.

Sharing of information

• Payment channels: We share only the data necessary with the payment providers you choose (for example, Orange Money) to complete a transaction.
• Service providers: We may use vendors to host, secure, or support the platform; they receive only what is needed to perform their services.
• Legal compliance: We may disclose information if required by law or to protect rights, safety, or the integrity of the service.

Security

• User information you send is encrypted and therefore inaccessible even if the database is stolen.
• Access to data is limited to authorized personnel and governed by authentication and permission controls.

Your choices

• You choose which channels to enable and who pays applicable fees.
• You control what customer data is sent to YKNPG; send only what is necessary to complete a transaction.

Retention

• We retain information for as long as needed to operate the service, comply with legal requirements, resolve disputes, and enforce agreements.
• Verification documents and transaction records are kept as required for compliance and auditing.

International transfers

• If data is transferred across borders, we apply safeguards appropriate to the destination and applicable law.

Changes

• We may update this Privacy Policy. Continued use after updates means you accept the revised Policy.

Contact

• For privacy questions, reach out through your usual YKNPG support channel.